Working with a Work Item, Attachments and Comments

After you start a task, you can use the tabs on the Task Detail page as follows.

Work Item

The Work Item tab contains the input data to use for completing the task. For example, the input data may contain details about a person, purchase order, or reservation. You will provide the appropriate output data. For example, based on a customer request, you may need to provide the appropriate cancellation code for a reservation.

Sometimes you cannot complete a task normally, and you must provide fault data, as described in Completing or Failing a Task.

Provide the output or fault data by filling in appropriate values in the rows, as shown in the example.

Output/Fault (Before)	Output/Fault (After)
<cancellationCode>string</cancellationCode>	<cancellationCode>`123`</cancellationCode>

Saving or Clearing Data and Fault Name Changes

After you enter output or fault data, select Save. Saving the data prevents its loss in case your Inbox session times out, described in Session Time Out. You can select Clear to remove all changes, or you can modify the saved data and select Save again. The data does not become a permanent record of the task until the final time you select Save and then you select Complete or Fail.

If you selected a Fault Name that you do not want, select (None) and select Save to clear any data.

Attachments

Attachments are documents in support of the task that you may need to use or that you may need to add or remove.

To view an attachment:

On the Task Detail page, select the Attachments tab. If an attachment exists, it is listed by name and type.
Select Download to open or save the file to your computer.

To add an attachment:

On the Task Detail page, select the Attachments tab.
Select Browse.
Select a file you want to add.
Select Attach File.

To remove an attachment:

To remove an attachment from the task, select the attachment’s Delete link. This action does not affect any files on your computer.

Comments

You can view and add comments about a task for other users and administrators to see, provided that the task is reassigned. The comments accompany a task from one person’s inbox to another.

You can modify or delete comments that you add, not that others may have added. Administrators can modify or delete any comments associated with the task. Once the task is completed, the comments cannot be edited or deleted.

When you are through working on a task, refer to Completing or Failing a Task.

Go back to About ActiveBPEL Inbox.